Igniting Workplace Enthusiasm
 
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Tuesday, September 19, 2017

How to Deal With Difficult People and Resolve Conflict Complimentary Session

Tuesday, September 19, 2017
08:30 AM - 10:00 AM

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Course Information

Many people seek to avoid difficult people because confronting the person or situation can be exhausting and emotionally draining. Yet, avoiding these people or situations can be worse. Unresolved conflicts and miscommunications waste enormous amounts of time and energy, can destroy morale, and impact the bottom-line cost in lost productivity. People display difficult behaviors for a variety of reasons, often based on historical context from past experiences and situational context of what is happening in the moment. This module examines six primary disruptive behaviors, identifies what people say and do that indicate a specific attitude, and will help you apply a human relations approach to resolve issues.

Language: English

 

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Location

Greater Albuquerque Chamber of Commerce
115 Gold Ave SW
Albuquerque, New Mexico 87102
United States
(505) 764-3700
Wells Fargo Board Room

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Outline

At the completion of this module, participants will be able to: • Work more effectively with difficult people • Gain cooperation and change behavior without creating resentment • Apply tips for negotiating and compromising with difficult people
 
 

364 Juniper Hill Road NE, Albuquerque, NM 87122, US
P:5053406282

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