Igniting Workplace Enthusiasm

Tuesday, September 19, 2017

How to Deal With Difficult People and Resolve Conflict Complimentary Session

Tuesday, September 19, 2017
08:30 AM - 10:00 AM

Export to Outlook


Course Information

Many people seek to avoid difficult people because confronting the person or situation can be exhausting and emotionally draining. Yet, avoiding these people or situations can be worse. Unresolved conflicts and miscommunications waste enormous amounts of time and energy, can destroy morale, and impact the bottom-line cost in lost productivity. People display difficult behaviors for a variety of reasons, often based on historical context from past experiences and situational context of what is happening in the moment. This module examines six primary disruptive behaviors, identifies what people say and do that indicate a specific attitude, and will help you apply a human relations approach to resolve issues.

Language: English


Export to Outlook



Greater Albuquerque Chamber of Commerce
115 Gold Ave SW
Albuquerque, New Mexico 87102
United States
(505) 764-3700
Wells Fargo Board Room

View on Map



At the completion of this module, participants will be able to: • Work more effectively with difficult people • Gain cooperation and change behavior without creating resentment • Apply tips for negotiating and compromising with difficult people

364 Juniper Hill Road NE, Albuquerque, NM 87122, US

Follow us on

Dale Carnegie of Albuquerque offers workplace training throughout New Mexico, including management, corporate & leadership training programs & seminars.
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com